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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kathy La

Kathy La

March 20, 2025

5  out of  5
rating by Kathy La
"I came into the Deerfield location and was greeted by your team members Alina and Ruth. They were both very professional, patient, & kind in reviewing my premium and helped save money with their Drive Safe & Save discount. Highly recommend this agency best customer service!"
We responded:
"Kathy you are so kind to give such a nice review about Alina and Ruth! We appreciate your business very much!!"
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Renee Georgio-Rios

March 5, 2025

5  out of  5
rating by Renee Georgio-Rios
"Karen is amazing. She was able to activate my car insurance on my new car within an hour of a phone call from the dealership. She’s always on top of everything I have requested of her from receiving new quotes on cars I was interested in to getting my new policy started. Thank you Karen"
We responded:
"Thank you for the kind words about Karen's outstanding customer service Renee. We are excited for you on your new car and very grateful you've entrusted us with your auto insurance!"
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michael manara

March 4, 2025

5  out of  5
rating by michael manara
"Florence was so nice and very informative. She knows everything you need to know about car insurance ! I was really impressed on how well she helped me ...."
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Stephen Slaton

February 21, 2025

5  out of  5
rating by Stephen Slaton
"Florence was such a pleasure to work with!"
We responded:
"We appreciate you letting us know about your experience with Florence Stephen. Thank you for your business!"
Profile photo of Pam Brass

Pam Brass

February 19, 2025

5  out of  5
rating by Pam Brass
"She is very helpful every time I come in she doesn't act like I'm annoying her she answers my questions LOL"
We responded:
"Hi Pam, we would love to know who helped you so we can recognize her! Please do let us know. Thank you for the great review🙏"
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Elizabeth Mangialardi

February 12, 2025

5  out of  5
rating by Elizabeth Mangialardi
"Thank you for helping me today. Nancy was was very professional and cheerful."
We responded:
"Glad to hear it Elizabeth! Thank you so much for your business!!"
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Anderson Noel

February 7, 2025

5  out of  5
rating by Anderson Noel
"Thank you, Florence! Excellent customer service!"
We responded:
"Thank you Anderson! Florence and I appreciate you taking time to rate our customer service as excellent."
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G Norton

February 4, 2025

5  out of  5
rating by G Norton
"Florence was great to work with."
We responded:
"Thank you G for the feedback on Florence! We appreciate the 5 star review!!"
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russel giambrone

January 31, 2025

5  out of  5
rating by russel giambrone
"A truly amazing experience. Karen was incredible. She helped me. I couldn't log into my account. She took care of everything for me & 2 other employees asked if they could help. Although it took 2 hours. It was time well spent. I wouldn't have ever been able to complete the claim for my totaled vehicle without her. This is why I've been with Ellie Mills for a long time. The staff are the best. Thank you all. God Bless Ellie Mills & all staff. 5 STARS 🌟 🌟 🌟 🌟 🌟"
We responded:
"Thank you Russel for telling about your truly amazing experience with our office. We feel it is our duty to make insurance easier for our customers and it is our pleasure to be able to do so. Your trust in our Agency and business over the years is very much appreciated! Warmest regards, Ellie"
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Aaron Levine

January 31, 2025

5  out of  5
rating by Aaron Levine
"We could not be happier with the great service we have received over the years with Ellie Mills and her excellent crew. Thank you!"
We responded:
"We appreciate you and your business Aaron! It is our pleasure to serve you and your family. You are most welcome:)"
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Susy Reiter

January 27, 2025

5  out of  5
rating by Susy Reiter
"Florence wasawsome. Answered all my questions & took her time to explain things. What a wonderful employee"
We responded:
"Thank you for telling everyone how awesome Florence is Susy! She truly is wonderful and tries to go above and beyond with all that she deals with. We appreciate your trust in the Ellie Mills Agency team!!"
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Ron Lane

January 22, 2025

5  out of  5
rating by Ron Lane
"Thank you to Miss State Farm Florence for your huge help in my transaction with you helping me navigating my policy I look forward in doing more business with your help Great experience."
We responded:
"Thank you Ron for telling everyone about Florence and her huge help with your transaction. It is our pleasure to help you navigate your policies and provide you with a great experience!"
Profile photo of Matt Johnston

Matt Johnston

January 18, 2025

5  out of  5
rating by Matt Johnston
"Florence went above and beyond to correct a billing issue. She was attentive, followed up and fought to resolve the issue with State Farms Billing Dept. Would recommend her service highly!"
We responded:
"Thank you for great review about Florence and the hearty recommendation! We appreciate you taking the time to do it!!"
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Breanna Jurado

January 9, 2025

5  out of  5
rating by Breanna Jurado
"I got a call out of the blue by one of State Farm’s agents, Candie. She informed me that our home insurance was still active even though we moved from that state 6 months ago! We had no idea! She told us we could cancel with her and possibly get a refund. She did all the work for us and we were actually able to get a significant amount refunded back to us! I really appreciated her reaching out because we would have no idea! Thank you Candie!"
We responded:
"We are so happy we could help you with that Breanna. Candie was excited to be able to take care of that for you and get you the refund! All the best to you in your new home!!"
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Marlene preuss

January 4, 2025

5  out of  5
rating by Marlene preuss
"She was very helpful. I really appreciate her job."
We responded:
"Thank you Marlene!"
Profile photo of Richard Hamm

Richard Hamm

January 4, 2025

5  out of  5
rating by Richard Hamm
"Danal provided me great service even though it was after hours she called me back"
We responded:
"It is our pleasure to help! Thank you for your business and trust in our Agency."
Profile photo of Roland Audi

Roland Audi

January 2, 2025

5  out of  5
rating by Roland Audi
"Talked to Nancy today what a super helpful young lady. Walked me through what I had to do with extreme patience and kindness and knowledge.Thank you so much."
We responded:
"It is our pleasure to help Roland! Nancy is super helpful and very good at patience too!! We appreciate your business and confidence in THE MILLS TEAM:)"
Profile photo of Shawn Mcnulty jr

Shawn Mcnulty jr

December 31, 2024

5  out of  5
rating by Shawn Mcnulty jr
"Nancy was a big help.👍🏻👍🏻👍🏻👍🏻👍🏻"
We responded:
"We are so glad to hear that, thank you Shawn!"
Profile photo of Madeline Wallace

Madeline Wallace

December 24, 2024

5  out of  5
rating by Madeline Wallace
"My agent was very helpful,friend and easy to talk to. She took care of my issues very fast"
We responded:
"WE are happy you felt that way Madeline! Happy Holidays to you and your family!!"
Profile photo of Pilar Charo

Pilar Charo

December 20, 2024

5  out of  5
rating by Pilar Charo
"Florence provided excellent/Great customer service and added value"
We responded:
"Thank you Pilar! Florence is amazing and such a pleasure to work with. We appreciate you and your business!!"
Profile photo of Joshua Degenhardt

Joshua Degenhardt

December 20, 2024

5  out of  5
rating by Joshua Degenhardt
"I received outstanding service from this office. I personally dealt with Nancy. I had to call in to get something done. Nancy answered the phone and took time to resolve the issue. You get Personal service from this office. Thank you."
We responded:
"Joshua, we are so grateful for your business and happy to be of assistance. Thank you for taking the time to give Nancy and our office a 5 star review! Happy Holidays to you and your family from all of us on TEAM MILLS."
Profile photo of Dianne Bau

Dianne Bau

December 18, 2024

5  out of  5
rating by Dianne Bau
"Spoke with agent Vince...very helpful and patient. He explained and re- explained my policy, until I felt at ease with the amount of coverage I felt was needed."
We responded:
"Vince speaks good insurance Dianne and we are happy he could help you understand it with ease! Happy Holidays to you and your family!!"
Profile photo of Andrew Robillard

Andrew Robillard

December 10, 2024

5  out of  5
rating by Andrew Robillard
"This agency is pretty good as far as insurance agents go! Nancy was sweet and kind. They are pretty honest with you and work with you when there are issues. Never needed to make a claim so can’t speak to that but nice people to work with and cheaper than most!"
We responded:
"Thank you Andrew for telling about your experience with Nancy and our Agency. We appreciate you not keeping us a secret and placing your trust in our office. We look forward to continuing to provide you transparent honesty and ease in doing business with us!"
Profile photo of Geraldo Sa

Geraldo Sa

December 10, 2024

5  out of  5
rating by Geraldo Sa
"I am very satisfied with the whole team. Will write more soon. All positive. I’ve just gotten off the phone with miss Ruth. What a professional! She speaks clearly and straight to the point but, with the finesse of someone who cares. She is the key to keeping good clients. So is everyone else in the Deerfield office."
We responded:
"Thank you Geraldo! We appreciate you telling all about our great service and giving us a 5 star review!!"
Profile photo of Joann Pappalardo

Joann Pappalardo

December 9, 2024

5  out of  5
rating by Joann Pappalardo
"Nancy is knowledgeable, sweet efficient highly recommended"
We responded:
"Thank you, Joann for taking the time to tell us about Nancy's Knowledgeable, sweet and efficient service! We appreciate your recommendation!!"