Reviews

"Frank is the model for kindness, great listening and maximum customer service performance. 5 Stars service all the way!!!!"

"Frank promptly answered my questions.
Excellent service!!!"

"Shari was friendly, professional, knowledgeable and extremely helpful.
I’ve been with State Farm for 13 years now, and intend to stay!
Thank you, again Shari!"

"Frank was so helpful in getting my husband added on to the policy. He was extremely thorough in going over the coverage and answered all my questions."

"She's a really nice person and took care of my problem. What's for insurance for my car"

"Karen and Florence were great !"

"Camila and Florence were great!"

"Thanks for your help Florence !"

"Frank is a fabulous agent to deal with"

"I needed help understanding what coverage I had as I just switched my insurance from another state and I had issues navigating the statefarm app. Frank was very quick with assisting me and knew the answers to every question I had. I appreciate his help and his demeanor was polite. It’s refreshing speaking to an agent who actually seemed very happy to help me."

"Shari was literally fantastic! Congrats for this 5 stars customer service!!!!!"

"Frank was very helpful, I was able to fix my app issues"

"Frank was very helpful"

"Simply all questions was answered by Antonia.
Professional, courteous, and represented Aetna with a high standard. Thank you Antonia!!"

"Frank and the whole agency are awesome. Every time I have called they take care of things instantly. Very caring people."

"Frank was a wonderful help to us.
Thank you"

"Paul understood my situation and was very kind and knowledgeable and helpful."

"frank was very helpful and nice!"

"Frank, my State Farm representative, went to Great lengths to help me find out what was wrong with the payment that did not go through and walked me through the process by which to get the payment to post properly. Without him I would never have figured out what was wrong and would probably still be working on figuring out how to get the automobile policy paid on time. I really appreciated Frank's patience and helpfulness with my problem. Without him I don't know what I would have done. I thank State farm for having a person like Frank on their staff to help me!"

"I cannot rave enough about this State Farm office. My customer service agent was Frank and he was AMAZING!! He helped me get an incredible deal on my monthly car insurance. I will definitely reccomened to all my friends and family. When you call make sure to ask for Frank he’s the BEST!"

"For an entire month, I collectively spent hours on chats, emails, and phone calls with at least a dozen State Farm representatives and “experts,” all trying to accomplish what should have been a simple task: getting the State Farm Drive Safe & Save app. Despite everyone’s efforts, I remained without a resolution.

Then I spoke with Frank Casieri today—and everything changed.

I’ll be honest: during the first few minutes of our conversation, I was extremely frustrated. After a month of going in circles, I was practically spitting nails. But Frank never allowed my frustration to affect the way he treated me. Instead, he demonstrated an exceptional level of professionalism, patience, composure, and genuine sincerity.

Frank methodically worked through the problem and, where numerous other State Farm representatives had been unable to find a solution, Frank got it done. We were finally successfully set up with the Drive Safe & Save app.

What impressed me most, however, wasn't simply that Frank solved the problem. It was how he did it. He provided the kind of old-school customer care that seems increasingly rare these days—he listened, took ownership, stayed with the problem, and genuinely cared about getting it resolved.

Frank Casieri is a tremendous asset to State Farm. Representatives like him are the people who restore confidence in a company and remind customers what outstanding service is supposed to feel like.

THANK YOU, FRANK!

After a month of frustration, you turned the experience completely around. Your professionalism, patience, sincerity, and commitment to solving the problem were truly exceptional.

Five stars doesn't seem like enough."

"I recently changed to State Farm Insurance. Fabulous price!!! My car died yesterday right after I entered the gate 😩. I was SO PLEASED with their quick response for towing my car (I was parked in another owner’s spot… and this is CVE!!! ) Everyone was so helpful and kind 😊.. I don’t know the name of the woman who I originally spoke with…she was just great and then Frank who was great as well!!! I am SOOO glad I switched😁 and thank you again State Farm❤️"

"Frank made, what I expected to be, a stressful experience feel incredibly easy. Purchasing a new vehicle can be overwhelming, but he walked me through every policy change, answered all of my questions, and made sure I understood everything without ever making me feel rushed.

He was knowledgeable, patient, and genuinely cared about helping me get everything set up correctly. The entire process was smooth and painless thanks to him.

Frank is a god amongst men, truly! Thank you so much for making this such a positive experience. If you’re looking for someone who goes above and beyond, I can’t recommend Frank enough!"

"I called State Farm today spoke with Frank. He gave excellent customer service. He was professional, quick, and very kind."

"Shari had great customer service"