State Farm® Insurance Agent Ellie Mills

"Frank was very helpful, I was able to fix my app issues"

"Frank was very helpful"

"Simply all questions was answered by Antonia.
Professional, courteous, and represented Aetna with a high standard. Thank you Antonia!!"

"Frank and the whole agency are awesome. Every time I have called they take care of things instantly. Very caring people."

"Frank was a wonderful help to us.
Thank you"

"Paul understood my situation and was very kind and knowledgeable and helpful."

"frank was very helpful and nice!"

"Frank, my State Farm representative, went to Great lengths to help me find out what was wrong with the payment that did not go through and walked me through the process by which to get the payment to post properly. Without him I would never have figured out what was wrong and would probably still be working on figuring out how to get the automobile policy paid on time. I really appreciated Frank's patience and helpfulness with my problem. Without him I don't know what I would have done. I thank State farm for having a person like Frank on their staff to help me!"

"I cannot rave enough about this State Farm office. My customer service agent was Frank and he was AMAZING!! He helped me get an incredible deal on my monthly car insurance. I will definitely reccomened to all my friends and family. When you call make sure to ask for Frank he’s the BEST!"

"For an entire month, I collectively spent hours on chats, emails, and phone calls with at least a dozen State Farm representatives and “experts,” all trying to accomplish what should have been a simple task: getting the State Farm Drive Safe & Save app. Despite everyone’s efforts, I remained without a resolution.

Then I spoke with Frank Casieri today—and everything changed.

I’ll be honest: during the first few minutes of our conversation, I was extremely frustrated. After a month of going in circles, I was practically spitting nails. But Frank never allowed my frustration to affect the way he treated me. Instead, he demonstrated an exceptional level of professionalism, patience, composure, and genuine sincerity.

Frank methodically worked through the problem and, where numerous other State Farm representatives had been unable to find a solution, Frank got it done. We were finally successfully set up with the Drive Safe & Save app.

What impressed me most, however, wasn't simply that Frank solved the problem. It was how he did it. He provided the kind of old-school customer care that seems increasingly rare these days—he listened, took ownership, stayed with the problem, and genuinely cared about getting it resolved.

Frank Casieri is a tremendous asset to State Farm. Representatives like him are the people who restore confidence in a company and remind customers what outstanding service is supposed to feel like.

THANK YOU, FRANK!

After a month of frustration, you turned the experience completely around. Your professionalism, patience, sincerity, and commitment to solving the problem were truly exceptional.

Five stars doesn't seem like enough."

"I recently changed to State Farm Insurance. Fabulous price!!! My car died yesterday right after I entered the gate 😩. I was SO PLEASED with their quick response for towing my car (I was parked in another owner’s spot… and this is CVE!!! ) Everyone was so helpful and kind 😊.. I don’t know the name of the woman who I originally spoke with…she was just great and then Frank who was great as well!!! I am SOOO glad I switched😁 and thank you again State Farm❤️"

"Frank made, what I expected to be, a stressful experience feel incredibly easy. Purchasing a new vehicle can be overwhelming, but he walked me through every policy change, answered all of my questions, and made sure I understood everything without ever making me feel rushed.

He was knowledgeable, patient, and genuinely cared about helping me get everything set up correctly. The entire process was smooth and painless thanks to him.

Frank is a god amongst men, truly! Thank you so much for making this such a positive experience. If you’re looking for someone who goes above and beyond, I can’t recommend Frank enough!"

"I called State Farm today spoke with Frank. He gave excellent customer service. He was professional, quick, and very kind."

"Shari had great customer service"

"Shari was very knowledgeable helpful and very professional in informing me of my options in getting insurance.Thank you."

"My experience at State Farm was great I went with my mom who doesn’t speak good English and Frank was able to explain her policy to her and was very helpful"

"Shari was incredibly pleasant, professional and helpful explaining updates to my policy that I had called in about. She had an excellent grasp of the issues. Highly satisfied with her service."

"💯"

"Frank was Pleasant & very helpful"

"Frank da goat"

"I needed a copy of my home insurance policy to give to the HOA and the agent was perfect and everything that he did"

"I appreciate everything because my salesman.Save me eight hundred dollars"

"shari was more than the ideal customer service representative who was able to efficiently and quickly understand my issue and help me. These are the kind of people I too, would want on my team assisting customers. Great experience working with Shari. Lovely individual- patient and very smart. Thank you. Sincerely, Rebecca"

"Florence was great!"

"Hans Bodewig of the Deerfield Beach office has done a stellar job finding great and affordable homeowners insurance for me and my wife. I am very pleased with his service and I highly recommend him!"